Ordering
How do I place an order?
1. Shopping Cart
Simply add the shoes or accessories you want to your shopping cart to proceed to the order page.
2. Customer Information
We require your customer details to process the order. If you are already registered, the system will automatically fill in your information once you log in; alternatively, you can place an order without registering.
3. Order Overview
At this stage, you can review your selected items and customer information.
4. Submit Order
After clicking the "Confirm Payment and Place Order" button, you will immediately receive an automated email confirming receipt of your order. If you are not satisfied with the products, you may return them within 30 days. For returns from Germany and Austria, a free return label is included in the package; please use this label for your return. You may, of course, fully exercise your statutory right of return. Please note that, with the exception of Austria, return shipping costs must be borne by the buyer. Depending on the country, we can provide a return label for a fee; please contact our customer service team if needed. Please note: For international orders, the buyer is responsible for handling the correct customs clearance procedures. Applicable import duties and taxes in the destination country must be paid by the buyer. You can find more information in the "FAQ" and "Terms and Conditions" sections, or by contacting us directly.
DHL
For orders within Germany, in-stock items are typically delivered by DHL (Deutsche Post) within 2 to 3 business days.
GLS
Orders destined for other European countries are delivered via GLS.
UPS
Orders shipped to the USA, Australia, and Canada are delivered via UPS.
What payment methods are available?
You can choose from the following payment methods: Amazon Pay, PayPal, credit card, payment by invoice (pay after receipt of goods), direct debit, or prepayment. Payment by invoice and direct debit services are processed by the payment service provider UNZER. Please note that for international orders, we only accept prepayment, PayPal, or credit card payments. Exceptions apply to orders destined for Austria, Switzerland, and the Netherlands, where customers may choose "pay after receipt of goods" (invoice) or direct debit (automatic transfer). Shipping is free for footwear orders of €49 or more within Germany.
Advance Payment (Bank Transfer)
After successfully placing your order, you will receive an email containing our bank details so you can transfer the payment amount. Please be sure to include your order number and surname in the "payment reference" or "reason for payment" field when making the transfer. Depending on bank processing times, it may take a few business days for us to receive your payment. We will reserve the ordered items for you until payment is received (for a maximum of seven days). If you return one or more items, the corresponding refund will be credited to the bank account used for the original transfer.
Payment via PayPal
When selecting PayPal, you will be redirected to the PayPal website during the checkout process to complete your payment. If you are already a PayPal user, you can log in using your account details to pay. If you are new to PayPal, you can choose to log in as a guest or create a PayPal account before confirming the payment. If you return one or more items, the refund will be credited to your PayPal account. PayPal offers various payment methods that you can save to your PayPal account.
Credit Card Payment
We accept Visa, MasterCard, and American Express credit cards. To ensure the security of your credit card information, all data is transmitted via SSL encryption to prevent unauthorized access by third parties. Please have your credit card ready when selecting this payment method. You will be asked to enter your credit card number, expiration date, and card verification code (CVV/CVC). The card verification code is the three-digit number printed on the back of the card. Your credit card details will be encrypted and sent to Payolution (a leading card payment service provider) for authorization, and the invoice amount will be pre-authorized (held) on your card. Please note that your credit card will only be actually charged on the day the goods are shipped.