Return Policy
Returns
At PAUL GREEN, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the items within 30 days of receipt.
Items eligible for return must meet the following requirements:
- Unworn and unused.
- In original condition.
- Include all original packaging, tags, and accessories.
- Returned in the original shoe box (please do not use the original shoe box as the outer shipping carton).
Items showing signs of wear, damage, or alteration may not be eligible for a refund.
Return Process
Returning items is simple and convenient:
- Submit a return request via our customer service or online return platform (Email: RobYamamoto788@gmail.com).
- Securely pack the items in their original packaging.
- Attach the return label (if provided).
- Drop off the package at a designated carrier location.
Please retain your proof of postage until the return has been processed.
Return Shipping Costs
Unless the return is due to a manufacturing defect or an error on our part, the customer is responsible for return shipping costs.
If a prepaid return label is provided, the applicable return shipping fee may be deducted from your refund, subject to relevant policies.
Refunds
Once we receive and inspect the returned items, we will process your refund within 5–10 business days.
Refunds will be issued to the original payment method used for the purchase.
Please note that your bank or payment service provider may require additional time to process the refund.
Original shipping charges are non-refundable unless the return is due to an error on our part or a product defect.
Exchanges
We do not currently offer direct exchanges.
If you need a different size, color, or style, please return your original order for a refund and place a new order.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or does not match your order, please contact our customer service department as soon as possible.
Please provide the following information:
Your order number
Description of the issue
Clear photos showing the product and the defect or incorrect item
Our team will resolve the issue for you as quickly as possible. Non-Returnable Items
The following items are non-returnable:
Products worn outdoors.
Products damaged due to improper use or maintenance.
Gift cards (if applicable).
Items marked as "Final Sale" or "Non-Returnable."
Refund Process Timeline
Receipt of return: 1–3 business days
Item inspection: 1–2 business days
Refund initiation: Within 5–10 business days
Bank processing: May require an additional 2–7 business days
Contact Us
If you have any questions regarding returns, please contact our customer service team.
RobYamamoto788@gmail.com
Please provide your order number so we can assist you more quickly.